Family owned and operated since 2014, “SYP Direct” or Southern Yellow Pine Direct has maintained an A+ BBB rating because we take care of our customers, the homeowner. That is very different than selling to someone who is packaging our floors within a job, or simply (and this happens 100% of the time) the floors are priced based on where you live, zip code prices.
The Southern Pine People
We are the Southern pine people, it is what we do and we welcome you to SYP Direct. Southern Yellow Pine Direct, founded in 2014, did not become whole until 2018 when Heather left her job of 20 years to chase the crazy idea of selling unfinished Southern Yellow Pine nationwide. In and of itself, that is not so crazy. It was the other parts of our philosophy that made and still make our business environment tough. Our product competes against lesser materials with either the same name or; the same name with some marketing term added such as select #2 Knotty. Discover the exceptional customer service and trust that sets SYP Direct Flooring apart. As a family-owned business with an impressive A+ BBB rating, we pride ourselves on providing unmatched customer satisfaction. With reviews pouring in from 49 out of 50 states, as well as over 50 glowing testimonials on Houzz and Google, our commitment to excellence is undeniable. Since 2014, Jason and Heather have been dedicated to working with homeowners, ensuring that each and every one of them is completely happy. We believe in genuine customer service, without any marketing gimmicks. Plus, our focus on real wood means we have your best interest in mind. SYP Direct is the homeowners advocate in every sense of the word. When you buy southern pine from SYP Direct floors are milled to order in long lengths; and all combined with our unmatched customer service.
SYP Direct- old school customer service
Southern Yellow Pine Direct customers are homeowners, contractors, builders, installation professionals, interior designers, restoration professionals, historic restoration projects, architects, churches, restaurants, bars, car dealerships, retail shops, an antique mall, a bed and breakfast, tiny house builders, cabin builders, lodge builders, (a) youth ballet, (an) executive from major flooring retailer (very proud), (a)broadway production, wedding chapel (s) and countless house flippers. We delivered a floor to Hawaii, Alaska and experienced a half dozen ferry rides in Washington and North Carolina.
Buy pine from the pine people
The relationships we build with homeowners and builders is the key to our success. And, for last 1/2 of our 10 years, 75% of our business are referrals. These relationship was built one job at time and we make sure we take care of each customer no matter what the order size. The majority of our business is unfinished flooring sold directly to homeowners who came to SYP Direct because they wanted more than what is being offered locally. Many times these customers have never seen new heart pine, knotty pine or worse believe that white pine or the local lumber yards are comparable to our flooring.
The fact that we are an A+ rated Better Business Bureau rated company would be remarkable in any business but selling real wood online it is amazing. We tell the truth, get you the most your money can buy and in marketplace dominated by single use floor covers, we sell floors.