Made in America means real wood No, those are not floors. What is the made in USA rule? “Of course, it is made in American it came from Home Depot, and it says so in the name, American Walnut.!” But like many things (cars), this term is added to make you feel good about the purchase even though you wanted real wood. Terminology Made in America today means the finish with engineered floors and only...
If the flooring material being installed does not have specific acclimation and conditioning instructions, here are the steps to follow: Step 1: Make sure that the heating and air conditioning units are in operation at least five days before delivery of the flooring, during installation and after the flooring is installed. If it is not possible for permanent HVAC to be operating before, during and after installation, a temporary system that mimics normal living conditions...
What does truckload pricing mean, exactly? Truckload pricing, while not a set amount of square footage, because all trucks are different and 8′ boards travel different than 14′. Our New Heart Pine and #2 grade from Alabama has no volume discounts anywhere close to these prices- it is not the same product. Both produce quality beyond reproach and choosing, really is a matter of taste. Truckload pricing- Southern Pine not our Heart Pine These prices...
The goal of an investment is much different than that of a product; an investment is a durable good. Does anyone remember the phrase planned obsolescence?
#1 Customer Service - SYP Direct Customer Service and SYP Direct- The best in customer service produced our A+BBB rating. From your first source of information, navigating you to the right person acting as shipping concierge for your delivery. It is the last one that might go un-noticed but when dealing with common carriers the pitfalls can cost money. Shipping company customer service is oxy-moron SYP Direct does not own trucks, we utilize LTL routes...
Engineered floors were invented to solve a specific problem and were never meant to replace carpet until it did.
The ultimate pine buyers guide for homeowners and Do it Yourself customers.
Gated Community Gate codes, overhead powerlines, gravel road, bridges; no detail is too small. Why? Because commercial shipping companies charge for everything. If there is some type of last-minute change or “surprises” they can abort the delivery and take your pallet back to the terminal. Does not sound too bad until you get the redelivery charge. Think of LTL carriers as ‘land-pirates,’ they can, if they so choose, hold your floors for ransom Damages- Inspect...
Why do people buy ‘single use’ floors? (A product designed with planned obsolescence ridiculous promises and useless warranties.) LVT MARKETING- Waterproof- Lifetime Warranty-and Luxury in the name. Homeowners buy it because the marketing is amazing and frankly trying to find real wood wears them out over time. Hand it to the majors, they’ve created a repeat customer product line; a new one about every decade or so. The industry is a mess everyone wants fake...
No Surprises during delivery The best way to have a good shipping experience starts with no surprises. Gate codes, overhead powerlines, gravel road, bridges; no detail is too small. Why? Because commercial shipping companies charge for everything. If there is some type of last-minute change or “surprises” they can abort the delivery and take your pallet back to the terminal. Does not sound too bad until you get the re-delivery charge. Think of LTL carriers...